Privacy Policy

Last updated: 27/05/2026

1. Introduction

1. This Privacy Policy explains how Albury Consolidated Industries Pty Ltd (WISELIVING) ABN 34 087 962 338, and where applicable related entities within the WISELIVING group, collect, hold, use and disclose personal information.
2. This Privacy Policy applies to personal information collected through the WISELIVING website at www.wiseliving.com.au, any associated websites, online forms, dealer or portal features, email communications, telephone enquiries, warranty registrations, product enquiries, promotions, and other interactions with WISELIVING.
3. In this Privacy Policy, “we”, “us” and “our” refer to WISELIVING. “You” refers to any person who accesses our website, contacts us, submits information to us, places an enquiry, registers a warranty, participates in a promotion, subscribes to communications, or otherwise interacts with us.
4. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other applicable privacy laws.
5. This Privacy Policy should be read together with our Website Terms of Use, Terms and Conditions of Trade, Warranty Information, and any other terms that apply to specific products, services, promotions, dealer arrangements, or website features.

2. Types of Personal Information We Collect

1. We may collect personal information including, but not limited to:
   1. your name;
   2. business name or organisation name;
   3. job title or role;
   4. email address;
   5. phone number;
   6. postal address, delivery address, installation address, or service location;
   7. state, region, suburb, postcode, or general location information;
   8. details submitted through contact forms, dealer enquiry forms, warranty registration forms, feedback forms, or other website forms;
   9. information about products you own, have purchased, are enquiring about, or are interested in;
   10. purchase, invoice, warranty, installation, service, and claim information;
   11. dealer, installer, servicer, or trade account details;
   12. newsletter subscription details and marketing preferences;
   13. competition, promotion, or campaign entry details;
   14. account login details for authorised dealer or portal access, where applicable;
   15. documents, photographs, files, certificates, invoices, or other material you upload or provide to us;
   16. website usage information, including IP address, browser type, device information, referring pages, pages visited, session information, and approximate location derived from technical data;
   17. communications you send to us by email, phone, form submission, social media, or other channels.
2. We generally do not seek to collect sensitive information unless it is reasonably necessary for a specific purpose and you have consented, or the collection is otherwise permitted by law.

3. How We Collect Personal Information

1. We may collect personal information directly from you when you:
   1. submit an enquiry through our website;
   2. contact us by phone, email, post, website form, social media, or in person;
   3. request product information, brochures, pricing, dealer details, installation information, or technical assistance;
   4. register a warranty or submit a warranty claim;
   5. enter a promotion, competition, campaign, or giveaway;
   6. subscribe to newsletters, dealer updates, or marketing communications;
   7. apply for or use dealer portal access;
   8. submit feedback, reviews, testimonials, images, documents, or other content;
   9. place or discuss an order with us or an authorised dealer;
   10. interact with maps, locator tools, forms, embedded content, or third-party tools on our website.
2. We may also collect personal information from third parties where reasonably necessary, including:
   1. authorised dealers, installers, servicers, distributors, or sales representatives;
   2. service providers who support our website, forms, email systems, marketing platforms, analytics, hosting, security, or customer communications;
   3. publicly available sources;
   4. related entities within the WISELIVING group;
   5. third parties involved in warranty, service, installation, delivery, or technical support matters.

4. Why We Collect, Hold, Use and Disclose Personal Information

1. We collect, hold, use and disclose personal information for purposes including:
   1. responding to enquiries and providing customer support;
   2. providing product information, technical information, brochures, manuals, specifications, or other requested materials;
   3. connecting customers with authorised dealers, installers, servicers, or relevant WISELIVING staff;
   4. processing warranty registrations, warranty claims, service requests, or product support matters;
   5. managing orders, quotes, invoices, delivery, collection, installation, service, or trade arrangements;
   6. administering dealer, installer, servicer, or trade relationships;
   7. operating dealer portal or restricted-access website features;
   8. administering promotions, competitions, offers, campaigns, or events;
   9. sending newsletters, dealer updates, product updates, promotional material, or other communications where permitted;
   10. improving our website, products, services, forms, customer experience, and business operations;
   11. monitoring website performance, usage, security, and technical functionality;
   12. protecting our rights, property, systems, users, and business interests;
   13. complying with legal, regulatory, insurance, tax, accounting, warranty, dispute-resolution, or record-keeping obligations;
   14. enforcing our Website Terms of Use, Terms and Conditions of Trade, Warranty Information, and other applicable terms.

5. Dealer Locator and Location-Based Features

1. Our website may include a dealer locator, map tools, search fields, distance filters, or location-based features to help users find dealers, installers, servicers, or showrooms.
2. If you use a location-based feature, we may collect or process information such as your entered suburb, postcode, address, state, region, or browser-provided location, depending on the permissions and information you provide.
3. Location information is used to provide relevant search results, calculate approximate distance, improve the functionality of the locator, and assist with customer enquiries.
4. Dealer locator features may use third-party map, geocoding, autocomplete, or location services. Your use of those features may also be subject to the privacy terms of the relevant third-party provider.

6. Dealer Portal and Restricted Access Areas

1. Where we provide a dealer portal or restricted-access area, we may collect and use account information, access logs, login activity, submitted forms, download activity, and other usage information to manage access, protect security, and support authorised dealer activities.
2. Access to restricted areas may be monitored, logged, suspended, or terminated where necessary to protect our website, intellectual property, users, systems, or business interests.
3. Users of restricted areas must keep account details confidential and must not share passwords or access credentials unless expressly authorised by WISELIVING.

7. Cookies, Analytics and Website Technologies

1. Our website may use cookies, pixels, scripts, analytics tools, embedded content, and similar technologies to operate the website, remember user preferences, measure performance, improve functionality, understand website usage, and support marketing or remarketing activity.
2. Information collected through these technologies may include IP address, device type, browser type, pages visited, time spent on pages, referring websites, interactions with forms or links, approximate location, and other technical usage data.
3. You may be able to disable or restrict cookies through your browser settings. However, some parts of the website may not function properly if cookies or similar technologies are disabled.
4. Where required, we will seek consent for the use of certain cookies or tracking technologies.

8. Email Marketing and Communications

1. We may send you email communications, newsletters, dealer updates, product announcements, promotional material, or other information where you have subscribed, requested information, made an enquiry, entered a promotion, have an existing relationship with us, or where otherwise permitted by law.
2. You can unsubscribe from marketing emails by using the unsubscribe link in the relevant email or by contacting us using the details in this Privacy Policy.
3. Even if you unsubscribe from marketing communications, we may still send you important transactional, administrative, warranty, order, safety, service, account, or legal communications where necessary.

9. Disclosure of Personal Information

1. We may disclose personal information to:
   1. related entities within the WISELIVING group;
   2. authorised dealers, installers, servicers, distributors, contractors, or representatives where relevant to your enquiry, product, order, warranty, installation, or service request;
   3. website hosting, IT, security, form, CRM, email, marketing, analytics, map, database, and cloud service providers;
   4. payment, accounting, invoicing, delivery, logistics, insurance, legal, financial, or professional service providers;
   5. government authorities, regulators, courts, tribunals, law enforcement, or other parties where required or permitted by law;
   6. third parties involved in a business sale, restructure, merger, acquisition, asset transfer, or similar corporate transaction;
   7. other parties where you have consented or where disclosure is reasonably necessary for the purposes described in this Privacy Policy.
2. We do not sell, rent or trade personal information to third parties for their own unrelated marketing purposes.

10. Overseas Disclosure and Third-Party Service Providers

1. Some of our service providers may store, process, or access personal information outside Australia. This may include providers of website hosting, cloud storage, analytics, email delivery, marketing platforms, map services, spam protection, security tools, or customer communication systems.
2. Where personal information is disclosed or stored overseas, we will take reasonable steps to ensure it is handled in a manner consistent with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and this Privacy Policy.
3. By using our website or providing personal information to us, you acknowledge that your information may be processed or stored outside Australia where reasonably necessary for the operation of our website, systems, services, and business functions.

11. Third-Party Websites, Embedded Content and External Services

1. Our website may contain links to third-party websites, embedded content, social media platforms, map services, video platforms, forms, plugins, or other external services.
2. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. You should review the privacy policies of those third parties before providing personal information to them.
3. Use of third-party websites or services is at your own risk and may be subject to separate terms and privacy policies.

12. Storage and Security of Personal Information

1. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
2. Security measures may include access controls, password protection, secure hosting, software updates, encrypted connections, spam and abuse protection, staff access controls, and administrative safeguards.
3. No method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security of information transmitted to or from our website.
4. You are responsible for keeping any login details, passwords, or account credentials confidential.

13. Retention of Personal Information

1. We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to respond to enquiries, manage warranty and service records, administer dealer relationships, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
2. When personal information is no longer required, we will take reasonable steps to destroy it, delete it, or de-identify it, unless we are required or permitted by law to retain it.

14. Accessing and Correcting Your Personal Information

1. You may request access to personal information we hold about you, subject to any exceptions under applicable law.
2. You may also request correction of personal information if you believe it is inaccurate, incomplete, out of date, irrelevant, or misleading.
3. We may ask you to verify your identity before responding to an access or correction request.
4. We will respond to access and correction requests within a reasonable time.

15. Complaints and Privacy Enquiries

1. If you have a question, concern, or complaint about how we handle personal information, you may contact us using the details below.
2. We will assess privacy complaints and respond within a reasonable time. We may request further information from you to properly investigate and respond to the matter.
3. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant regulator.

16. Anonymity and Pseudonymity

1. Where lawful and practicable, you may interact with us anonymously or using a pseudonym.
2. However, we may need certain personal information to respond to enquiries, provide product support, process warranty registrations or claims, connect you with dealers or installers, manage portal access, or perform other business functions.

17. Accuracy of Information

1. You should ensure that any personal information you provide to us is accurate, complete and up to date.
2. Please contact us if your details change or if you believe information we hold about you requires correction.

18. Children and Minors

1. Our website, products, services, dealer portal, and trade-related features are not directed to children.
2. We do not knowingly collect personal information from children under 18 without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

19. Changes to This Privacy Policy

1. We may update this Privacy Policy from time to time by publishing an updated version on our website.
2. The updated Privacy Policy will apply from the date it is published, unless otherwise stated.
3. You should review this Privacy Policy periodically to remain informed about how we handle personal information.

20. Contact Information

1. For privacy-related enquiries, access or correction requests, complaints, or general questions about this Privacy Policy, you may contact WISELIVING using the following details:
   1. Email: info@wiseliving.com.au
   2. Phone: 02 6021 2200
   3. Postal address: PO Box 565, Albury NSW 2640, Australia
   4. Website contact form: www.wiseliving.com.au/contact

21. Definitions

1. Australian Privacy Principles means the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
2. Personal information has the meaning given in the Privacy Act 1988 (Cth).
3. Privacy Act means the Privacy Act 1988 (Cth), as amended from time to time.
4. Website means www.wiseliving.com.au and any associated websites, portals, pages, forms, or online features operated by WISELIVING.
5. WISELIVING means Albury Consolidated Industries Pty Ltd ABN 34 087 962 338 and, where applicable, related entities within the WISELIVING group.